Warranty Policy for ASIWO Products
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Warranty Policy
Thank you for choosing ASIWO. This Limited Warranty explains the warranty coverage available for eligible ASIWO products sold in Australia Through AdventureTec, how long the coverage lasts, how to request warranty service, and which conditions are not covered.
Please read this policy carefully before submitting a warranty service request.
Quick Warranty Overview
| Warranty Item | Coverage Period |
|---|---|
| New ASIWO product | 1 year from the original purchase date |
| Battery | 6 months from the original purchase date |
| Mainboard | 6 months from the original purchase date |
| Motor | 6 months from the original purchase date |
This Limited Warranty:
- Applies only to the original purchaser.
- Is not transferable to a subsequent owner.
- Covers eligible defects in materials or workmanship under normal and intended use.
- Requires valid proof of purchase.
- Is subject to the terms, conditions, limitations, and exclusions described below.
Before Requesting Warranty Service
Before contacting AdventureTec Customer Service, please review the applicable user manual and troubleshooting information.
When submitting a warranty request, please prepare the following information:
- Product owner’s complete legal name
- Product model name
- Product model number
- Product model code
- Purchase date
- Order ID
- Valid proof of purchase from AdventureTec or an authorized retailer
- A clear description of the issue
- Photos or videos showing the issue, if requested by AdventureTec Customer Service